Audi Cam introduced - real time viewing of service work on your Audi

I wish we could get this in the US. Also, I find it interesting that in the US, service departments are most often accused of ripping people off, not of baffling customers with science.

this should be fun... "boss i broke this (expensive) part because i had the customer yelling on my ears to hurry up since he needed the car asap"

I'm conflicted on this plan. The part of me that dislikes the status-quo of talking to a service writer and never really getting to establish a relationship with the guy (or gal) who actually works on your vehicle, thinks this is great. Also, if a technician has to explain everything they are doing it makes them a better technician over time; ensuring that they are saying the right thing, when if they never had to do that, they wouldn't think twice about their procedures (for the most part). The part of me that puts myself in the shoes of the technician thinks that, no matter where I work I would not like to be watched while I work. I also imagine that second guessing and the time to explain a procedure would only make the service longer and less efficient. It isn't stated in the article, but I also hope (either way) that this is a one way communication from the technician to the customer. At any rate, I think this is a step in the right direction, but I'd much rather leave the service writer out of the equation and establish a relationship with my technician. When you have trust you don't need cameras.

That's how it should be done, especially for expensive cars and their overly mindful, meticulous owners

Having had a i-pod stolen out of my M3 and finding a rolled up joint underneath my seat after service this should be mandatory in all service departments.By the way the dealer took no responsibility because apparently you sign away your rights when you sign the service agreement.